Troubleshooting
This section provides a list of common problems and their solutions. If you can’t find an answer to your problem in this list, or in the ReadMe file that is created during setup, then contact Hollywood FX customer support for more help.
Hollywood FX does not show up in my host application.
During installation Hollywood FX will attempt to find all compatible host applications and install the proper plug-in files for each. If Hollywood FX does not show up in Pinnacle Edition/Liquid, try copying the plug-in files from the Host Plugins folder (in Hollywood FX) as follows:
· Copy Edition\HfxEdt5.vfx to:
Edition\Plugins\Transitions
· Copy EditionFilter\Fl-HfxEdt5.vfx to:
Edition\Plugins\Filter
My video editor crashes when I try to use Hollywood FX.
This usually indicates a conflict with your 3D graphics card. You should download and install the very latest drivers for your graphics card.
I never get a rendered transition, I just get the Hollywood FX Logo.
This indicates that Hollywood FX was not able to use OpenGL to render the effect. Check the following items to resolve this problem:
· Check to make sure the files Opengl32.dll and Glu32.dll are in your Windows\System folder (Winnt\System32). If they are not present, Windows 95 users should download the OpenGL libraries from the Support area of the Hollywood FX website. Windows 98, NT, and 2000 users should check their operating system installation, and reinstall any service packs.
· Make sure you are using the very latest drivers for your graphic display card.
· Change the preview engine under Render Engine in the Preview menu.
When I select video or images in the Media Options panel I get a white object instead of video.
Generally this indicates you have run low on memory. If you are doing MultiWindow effects with more than 3 video sources, you should have a minimum of 128 MB of RAM (with at least 256 MB highly recommended). If you are using images you scanned in, you should lower the resolution of those scanned images.
I get color/brightness jumps at the start and end of my effect.
This is normally because the rendered effect is being recompressed while the surrounding video is not. Many non-linear editors have an option to Recompress Always or to turn off Smart Rendering. If your non-linear editor does not have a Recompress Always option, you can usually solve the shift by adding a Brightness/Contrast filter to both the incoming video and outgoing video clips, but leave the Brightness/Contrast settings unchanged. This will cause the video to be recompressed, but not changed.